Privacy & Safety

At Kambu Kids, your privacy and safety matter to us. Whether you're browsing our website, messaging us on Instagram, or discovering a book on TikTok, we're committed to keeping your personal information safe, secure, and never misused.

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What we collect:

• Your name and contact details (like email and shipping address)

• Order and payment info (securely processed through trusted providers)

• Messages you send us (e.g. via Instagram, TikTok, email, or our website)

• Site or social media usage info (like which pages or products you view, via cookies or analytics)

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Payment Safety

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All payments on our website are processed securely using third-party services (like ApplePay, Googlepay, or Wix Payments). We never see or store your full payment card details.

If you purchase through Instagram Shop or TikTok Shop, your transaction is processed securely by those platforms, in line with their policies.

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How we store your Info:

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We only use your data to:

• Process and ship your orders

• Contact you with order updates or customer support

• Improve our website, social presence, and customer experience

• Send optional newsletters or promos (if you’ve opted in—you can unsubscribe anytime)

We do not sell or rent your personal information to anyone. Ever.

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Sharing with third parties:

We share your info only with trusted third parties who help us run our business, such as:

• Payment processors (e.g., Applepay, Googlepay)

• Shipping carriers (e.g., Royal Mail, Evri)

• Email marketing tools (e.g., Mailchimp, Klaviyo—only if you opt in)

These providers are only given the info they need, and they’re required to protect it.

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Cookies and Analytics:

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Like most websites, we use cookies and tracking tools (like Google Analytics) to understand how you use our site and improve your experience. You can disable cookies in your browser settings if you prefer.

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Social media Interactions:

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If you message or comment on our Instagram or TikTok pages:

• Those conversations may be stored in line with Meta’s or TikTok’s own privacy policies.

• We may refer to your messages to help with your order or follow up on customer support.

• We don’t access private profile info or share your details.

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Children's Privacy

Our shop is not intended for children under 13. We do not knowingly collect data from anyone under this age.

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Your rights

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You have the right to:

• Access or correct the info we hold about you

• Ask us to delete your data (unless we’re legally required to keep it, e.g., for tax purposes)

• Unsubscribe from marketing emails any time

To exercise your rights, just email us at [your email].

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How we keep your info safe:

We use industry-standard security practices to protect your data, including:

• Encrypted website and checkout (HTTPS)

• Secure login and access controls

• Trusted third-party integrations only

While no system is 100% foolproof, we take your privacy seriously and stay up to date on best practices.

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GDPR Compliance (EU & UK Residents)

If you are a resident of the European Union or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) and the UK GDPR. These rights include:

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Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you

• Correct or update your information

• Request deletion of your personal data (also known as the "right to be forgotten")

• Restrict processing of your data

• Object to certain uses (such as marketing)

• Data portability – request a copy of your data in a structured, machine-readable format

• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us at [support@yourbookshop.com] with your request.

We may need to verify your identity before fulfilling certain requests.

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Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity – to fulfill your orders and provide services

• Legitimate interests – to improve our shop, respond to inquiries, or prevent fraud

• Consent – for optional marketing communications (you can withdraw consent anytime)

• Legal obligation – to comply with tax, accounting, or regulatory requirements

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Data Retention

We retain your personal data only as long as necessary to:

• Fulfill orders and provide services

• Comply with legal, tax, or accounting obligations

• Resolve disputes and enforce our policies

Typically, we retain customer records for 6 years, in line with UK tax and legal requirements.

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International Data Transfers

Your data may be processed outside the EU/UK (e.g., by our website host or service providers in the US). When this occurs, we ensure your data is protected under appropriate safeguards, such as Standard Contractual Clauses (SCCs) or provider participation in the EU-U.S. Data Privacy Framework, where applicable.